What nonsense. Where do you get this from?

I've had postal articles mishandled and stolen in the US, UK and Germany. It happens everywhere. I know of a company in Canada that now only uses a very expensive shipping method to Europe because of too many cases of loss and damage. In their case they're a small company and dealing with postal claims is a big headache, although their customers in Europe are understandably annoyed because even there the number cases of problems was not exceptionally high, but ultimately it is just negativity and selective thinking that singles out the South African Post Office as being terrible compared to elsewhere. Something goes wrong here and people take the attitude that it only happens here or is something uniquely African. Even when theft was allegedly rampant I struggled to find a significant percentage of people who had lost parcels. And given how much the people I asked actually import, using the normal mail, they should have been victims of regular theft.